Unlocked GSM Phones FAQ
Ordering FAQ
Returns
Contacting Us
Unlocked GSM Phones FAQ
What is an unlocked GSM phone?
Unlocked GSM cell phones are global phones that are compatible with any GSM provider in the world. In order for the phone to function, you will need to insert a SIM card into a slot in the back of the phone(usually by the battery), and the phone is ready to make calls. In the USA there are many carriers that use GSM technology such as Cingular, T-mobile, AT&T, and many others. When deciding on which phone to purchase, be aware of the support GSM frequencies that are listed in the phone description. Make sure the frequencies of your carrier are supported by the phone. There are 2 main frequencies in the US (GSM 850MHz and GSM 1900MHz) so just make sure that the carrier in your area supports either one of these bands. If you purchase a quad band phone, it is guaranteed to be supported by any GSM provider worldwide. Please refer to the "QuandBand" and "Triband" portion of this faq for more details.
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Do the phones include a SIM card?
No, the SIM card is provided by your cell phone service provider. In order for the phone to function, you must have ready a SIM card that has service activated. A pre-paid or "Pay as you go" SIM card may also be used.
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Where do I get a SIM card If I do not have one?
If you have a service plan or a prepaid plan with a GSM provider (such as T-mobile, AT&T, Cingular, etc), your service provider should already have provided you with one. If you do not have a SIM card, you will need to subscribe to a service plan or purchase a prepaid SIM card from a GSM service provider.
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Will the phones work with a pre-paid SIM card?
Yes, the phones work with prepaid cards as long as the providers are using a GSM band supported by the phone. Your prepaid card must have minutes on it in order to make calls.
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Do you have phones that work with Verizon or Sprint?
We currently do not have any phones listed, but we have plans on selling phones that are compatible with CDMA providers such as Verizon and Sprint in the near future.
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What is a dual band phone?
- Dualband phones support 2 of the 4 GSM frequency bands: 850MHz and 1900MHz bands
- These 2 bands (850Mhz & 1900Mhz) are the primary bands that are used in the United States and North America. If you do not do any traveling outside of North America, then a dualband phone will be sufficient for your usage.
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What is a tri band phone?
- Triband phones work on 3 of the 4 GSM frequency bands.
- Triband phones can be used in North America, Europe, Asia, Australia, and Africa since all the networks support at least one of the 3 GSM bands on the phone.
- Some Triband phones don’t support the 850MHz band which some parts of North & South America use. However as long as there is also a 1900MHz band in the area a Tri band phone should work fine in those areas. Before deciding upon purchasing a triband phone, be sure that the service provider in your area supports the 1900Mhz band or else the phone may not be able to get service. If you are unsure of this, please consult with your service provider or purchase one of our quadband phones.
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What is a Quad band phone?
- Quad band phones work on all 4 GSM frequency bands and will work in any country that uses GSM technology.
- Quadband phones support the 850MHz & 1900MHz (used in North & South America) as well as the 1800 MHz & 900 MHz bands (used in every other part of the world. Due to the flexible nature of quadband phones, they can be used for traveling outside of the US.
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Can you use a Tri band or Dual band phone in the US?
You are fine with a dual band or tri band phone in the US as long as your carrier supports those bands. If you live in a city area you should be fine without an 850MHz band but in some rural areas the coverage may not be as good. It is strongly advised that you call the carrier and ask if they require the use the 850MHz band in your area. If this band is required then our dualband/triband phones will NOT work in your area.
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Ordering FAQ
How safe am I using my credit card and personal information on Rizemobile.com?
Our ordering system is secured by 128-bit SSL encryption that protects your information from being seen by any outside source. Your information is kept private and strictly used to fullfil your order. We do not share of sell your information to any third parties. We also do not do not send out any spam or junk mail to your e-mail or physical address.
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What payment methods do you accept?
- We accept most major credit cards: Mastercard, Visa, Discover, American Express, & credit card through Paypal
- Paypal (with confirmed shipping addresses)
- Money Orders
- Certified checks or Cashier's checks (no personal
checks please).
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Will I get a confirmation notice once my order is placed?
Yes, you will be receiving an order confirmation email along with your statement after your order has been completed.
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Is it possible to change an order once it’s placed?
Because we ship a large volume of phone orders on daily basis, we cannot guarantee that all requests for changes or cancellation will be fulfilled.
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Do I need to pay taxes on myorder?
If your order is shipping to a California address, then it is subject to 7.75% CA sales tax.
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How soon after placing an order is my credit card billed?
Your credit card will be billed within 24 hours after the order is complete.
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How long do I have to send out payments?
For money orders and certified/cashiers checks, payment must be received within 14 days of completion of the order. Credit card and Paypal payments are paid during the ordering process.
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How do I track my order?
To track your order, please follow the "Track my Order" link on top of the page.
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Returns
What kind of a return policy do you offer?
Our phones come with a 30 day warranty that covers against phones that are dead on arrival (DOA), defective, damaged, or not as described. This warranty period starts the day you receive the phone and any problems must be reported to us within this 30 day period. To report any problems with your phone, please fill out the RMA form in the Customer Support section. This form must be filled out before the 30 day return period has ended in order to be eligible for a return. If you wish to extend this 30 day warranty, you may purchase an optional warranty that we offer on our phones. This warranty must be purchased at the time of your phone order and cannot be added after your phone has been shipped out to you.
The phone must be shipped to us in "Like-New" condition or in the same condition that was received by you with no other cosmetic or internal damage. We reserve the right to refuse the phone return if the damage is too severe. If you had received your phone in damaged/blemished condition, you must disclose this in the RMA form or else your return maybe subject to a blemish fee depending on the extent of damage and the value of the phone.
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How do you handle returns?
The buyer is responsible for the return shipment of the phone and all of its associated items. Phones and items must be returned in "like new" condition or in the same condition that it was received. Once we receive your return, a refund or replacement will be sent out within 48 hours. If you had paid by money order or cashiers/certified check, we will refund you in the form of a check.
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What should I do if I received a product that was DOA? (dead on arrival)
Please fill out the RMA form in our Customer Support section to report any problems with your phone.
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Do you pay for return shipping?
The buyer is responsible for the cost of return shipping. In special cases, we may reimburse the cost of your return shipping if it is the result of an error on our part.
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Are there any restocking fees?
If you are seeking a refund, there will be a 15% restock fee. This restocking fee does not apply for replacement of defective phones.
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No returns accepted if the phone has been damaged or blemished due to:
- Improper storage
- Exposure to moisture or dampness
- Exposure to fire, sand, dirt, windstorm, lightning, or earthquake
- Theft
- Accidental damage
- Unauthorized modification cosmetically, internally, or modification of the phone's software or firmware
- Misuse
- Blemishes resulting from neglect, abuse, accidents, or alterations.
- Misapplication
- Improper installation
- Maladjustment of consumer controls or abnormal operating conditions
- Damage relating to acts of God (such as flooding, fire, earthquake, etc).
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Contacting Us
What is your customer support number and when would be the best time to contact you?
Monday
Tuesday
Wednesday
Thursday
Friday |
12:00 PM – 7:00 PM(PST)
12:00 PM – 7:00 PM (PST)
3:00 PM – 8:00 PM (PST)
12:00 PM – 7:00 PM (PST)
12:00 PM – 7:00 PM (PST)
|
- Customer Support Phone: 1-866-711-4986
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What is the best way of reaching you?
By emailing us at : support@rizemobile.com (please allow up to 24 hours for response)
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