Customer Support

If you ever need any help, clarification or any other information about one of our products, don't hesitate to contact us. We are always here to assist you as best as we can. Customer service is the most important aspect of our business, and we want to be there whenever you need us. We understand the importance of having any single customer inquiry and concern answered in a most timely fashion.

We would like to remind you that for your convenience we have a Frequently Asked Questions (FAQs) page that can answer most customer questions. However, if you have an inquiry that requires our immediate response, you can contact us directly using the email form below that suits your question the most.

Customer support Phone Hours:

Monday - Sunday 8:30am -7:00pm PST

Telephone: 1-866-711-4986

Fax: 1-847-556-1254

Customer Support Inquiries

Please direct your inquiries to the appropriate department using the online forms provided below.

Returns

For any questions about our returns process, obtaining an RMA # (Return Merchandise Authorization), or about the status of an ongoing RMA, just submit this form with all your information filled out below.

RETURNS FORM

Order Status

For inquiries about the status of your order, your tracking number, or receipt of your payment, just submit this form with all your information filled out below.

ORDER STATUS FORM

Shipments

For any inquiries or matters about a missing, damaged, or delayed shipment just submit this form with all your information filled out below.

SHIPMENT STATUS FORM

Our Products

For any inquiries about a specific product's specifications or descriptions, warranty information, or our returns policy, just submit this form with all your information filled out below.

PRODUCT INFORMATION FORM

General

For any general questions you may have that aren't addressed in the above categories just fill out and submit this form below.

GENERAL QUESTIONS FORM